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Are You Leveraging Your Unpaid Sales Force
Five keys to growing your business through referrals
Youíve honed your technical expertise, youíve established your business and got your team in place, but why was it no one told you youíd also have to develop marketing and sales skills?
Thatís not what you were expecting when you established your professional services practice, be that as a lawyer, an accountant, a designer or consultant. In fact the idea of selling leaves your cold.
The reality is most of us dislike selling. Equally, we donít like being sold to. This simple fact is often overlooked, yet it has the potential to be the key that unlocks the growth of your business.
People do business with those they know, like, trust and respect. In other words they want to build a relationship with you before they invest their hard earned money in your solutions and services.
Referrals are often the most powerful way to expand your business requiring little marketing spend and providing you with immediate credibility through the reputation of the person referring you.
But how often do you miss the opportunity to ask for a referral? Do you have a specific strategy and action plan to manage your referral process? Are you leveraging the support of your unpaid sales force - your clients who already know, like, trust and respect you?
Here are five keys to growing your business through increasing your referrals.
How to ask for a referral
Review your current clients and identify three of them that you can contact this week about the potential of them referring you to others.
When you speak with them, thank them for their business and tell them you enjoy working with them. Advise them you are in the process of expanding your referral based business. Explain that you would like to partner with them to help you grow your business and ask if they could refer you to 2 or 3 of their contacts.
Make sure you advise them of the profile of your ideal client that you would like them to refer you to. If they are able to identify someone, ask if they would contact the person ahead of you reaching out to them to introduce yourself.
Make your clients proud to refer you
Most of us delight in great feedback and there is nothing better than having someone thrilled because of the results they have achieved through working with someone you referred to them.
When a client refers you, their personal reputation is on the line. They wonít refer or recommend someone who they donít believe in. Itís therefore paramount you deliver to your highest standards when working with the contact you have been referred to.
Connect with your potential new client
When you make contact with your potential new client, reference the person referring you and advise them that your mutual contact thought it would be a great idea if the two of you connected.
Make sure you donít overwhelm them with your great technical expertise. Actively listen to their challenges and concerns. Offer suggestions and be generous with your advice - make them feel you have their interests at heart.
Remember, you canít convince them to work with you; even though you have come highly recommended, they have to grow to know, like, trust and respect you on their own terms.
Keep your client in the loop
Donít forget to keep your original client informed of how things progress with the personal contact they referred you to. That is not to say you should disclose anything confidential Ė just make sure they know that you have made contact and whether you are going to work together.
Reward your referral partners
Consider rewarding your referral partners, perhaps by entertaining them to lunch or introduce a different service agreement or fee structure to formally reward your clients for their referrals. After all, theyíre helping you grow your business and are sure to remember to provide you with referrals more often if they know their support is appreciated.
Donít wait for your workload to quieten down before you implement a referral strategy. To grow a thriving professional practice, business development needs to be part of your ongoing agenda. Developing and implementing a referral strategy can help you propel the growth of your business without the anguish of feeling you have to sell and with little investment in overheads.
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