| Home | Free Articles for Your Site | Submit an Article | Advertise | Link to Us | Search | Contact Us |


    SEARCH ARTICLES
    Custom Search




vertical line

Microsoft CRM Integration with Lotus Domino email Server - overview for programmer

Microsoft Business Solutions CRM is in the market expansion mode and this CRM solution is using all the recent Microsoft technologies - Microsoft SQL Server 2000, Microsoft Exchange 2003/2000, Active Directory, etc. Microsoft CRM has connector to Microsoft Exchange to send and receive email from Microsoft CRM lead, opportunity, account, contact. There is competitor email server: Lotus Domino. Some large and middle size customers, who decided to use Microsoft CRM - want to use Lotus Domino as their e-mail server. In this small article we would like to give you top level technical overview.

  • When emails are received in Lotus Domino, a trigger in Domino should check if email has a GUID in the header and, if so, should check on the object in MS CRM with this GUID. If the object is found in MS CRM, email activity should be created in CRM and be attached to the object.

  • The incoming message is processed before delivery by a Java Agent registered on incoming mail boxes (Inbox folder) and sent mail (Sent folder).

  • The Purpose of the Java Agent is to transfer a kernel of communications to MS CRM (the information in the received messages such as addressees, recipients, bodies of messages etc).

  • For incoming messages, it is necessary to transfer the necessary message RFC-headings for an analysis by the Java Agent. The analysis consists of checking the Subject heading (CRM: {GUID}:MRC).

  • For outgoing messages, the agent should modify the heading Subject by adding a similar line at the end of the existing data. In this case, the Outgoing Message Connector will carry out message transfers from MS CRM to Lotus Notes/Domino

  • The Java agent carries out the communications with Web Services Front-end by means of asynchronous calls to a web-service. This will prevent a big number of blocking methods when processing messages and it will also allow reducing the load on the Lotus Domino Server

  • The Web Services Front end accepts the information and transfers it to a COM + Back end. The COM + Back end is composed of objects which carry out the communications with MS CRM using MS CRM SDK and direct access to MS CRM database

  • The COM+ Back end consists of objects written in .NET C#. These objects contain methods for searching users in MS CRM, creation of Email Activity and queue updates, among others.

You can always have us to help you. Give us a call: USA: 1-866-528-0577, 1-630-961-5918, Europe: +49 231 4387600, help@albaspectrum.com

Submitted by:

Andrew Karasev

Boris Makushkin and Andrew Karasev are consultants at Alba Spectrum Technologies ( http://www.albaspectrum.com ) Microsoft CRM, Great Plains, Navision, Microsoft RMS, Lotus Notes/Domino customization company, serving clients in Illinois, New York, Florida, Arizona, California, Minnesota, Virginia, Texas, Georgia, France, Canada, Germany, Australia, Mexico, Russia.

akarasev@albaspectrum.com





ARTICLE CATEGORIES

Auto and Trucks
Business and Finance
Computers and Internet
Education
Family
Finances
Food and Drink
Gadgets and Gizmos
Health
Hobbies
Home Improvement
Humor
Kids and Teens
Legal
Marketing
Men
Music and Movies
Online Business
Parenting
Pets and Animals
Politics and Government
Recreation and Sports
Relationships
Religion and Faith
Self Improvement
Site Promotion
Travel and Leisure
Web Development
Women
Writing



http://www.articlesurfing.org/computers_and_internet/microsoft_crm_integration_with_lotus_domino_email_server_overview_for_programmer.html
Copyright © 1995-2009 Photius Coutsoukis (All Rights Reserved).